Dziś na naszym blogu coś specjalnego – wywiad z prawdziwą sławą Zarządzania Ryzykiem, prelegentem konferencji New Trends in Project Management 2013 zaproszonym przez PM Experts, Davidem Hancocok. David jest Managerem Ryzyka i Funkcjonalnego Kierownictwa/Zarządzania PM w Transport for London. Więcej informacji o wystąpieniu Davida znajduje się tutaj.
Z wywiadu, który pozwolę sobie przytoczyć w oryginalnej, angielskojęzycznej wersji wynika wyraźnie, że zdaniem Davida zarówno w Zarządzaniu Projektami, jak i w Zarządzaniu Ryzykiem, najważniejszym czynnikiem są ludzie, a nieocenione okazują się doświadczenia i nauka z przeszłości.
Martyna Samołyk: What was the biggest challenge when it comes to risk management during organizing Olympic Transportation Network?
David Hancock: Making commuters aware that they would need to change their travel patterns during the Olympic period due to the extra demand forecast on the network.
M.S.: Did you use formal risk management methodology during Olympic Transportation Network (or maybe any kind of unique approach)?
D.H.: We used a formal approach to risk management together with scenario planning to collectively imagine many problems before they occurred and backed up by support through mentoring and coaching. Together with a centralised co-located operations centre to be able to deal with issues immediately as they occurred.
M.S.: What was your greatest achievement in your professional life?
D.H.: Delivering Terminal 5 Heathrow on time and budget with no claims and being part of the London Olympics.
M.S.: What else would you like to achieve in the next 10 years?
D.H.: Develop the next generation of good risk managers to understand that risk is primarily about people and behaviors and secondly about process.
M.S.: What makes a good project manager and what makes a weak project manager?
D.H.: Their ability to question, listen and learn and the leadership and support they are given to succeed especially after they have made mistakes in their early careers.
M.S.: What is your most effective way to efficient communication with people in your project? Why is communication so important in your opinion?
D.H.: face to face if possible. Risk management concerns the future, understanding that future is all about dialogue and understanding.
M.S.: What do you like most about risk management?
D.H.: The people.
M.S.: How can you make project managers realize the importance of risk management?
D.H.: Understand that if they manage the risks and exploit the opportunities well, the project will be successful and we all want to be successful.
M.S.: Thank you very much for the conversation.